Contact Us
Thank you for taking the time to visit. Whether you have a question, spotted something that looks out of date, or simply want to share your thoughts, we would be glad to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Reach Us
The quickest and most reliable way to contact us is by email. Please write to [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Contact Us About
People get in touch for many different reasons. Here are a few common examples:
- Corrections: if a detail on one of our pages seems wrong or has changed, let us know which page and what you noticed.
- General questions: if something on the site is unclear, we are happy to explain it in plain terms.
- Feedback: suggestions about layout, readability or topics you would like covered are always welcome.
- Partnership or media enquiries: please include your name, organisation and a short summary of your proposal.
Helping Us Help You
To make sure we can reply properly the first time, it helps if your message includes:
- a clear subject line, such as "Correction request" or "Question about a page"
- the web address of any page you are referring to
- a brief description of the issue or question
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but we do read everything we receive. If your message is about an error on the site, we will review it carefully and update the page where needed.
Your Information
Any details you share with us are used only to answer your message. You can read more about how we store and protect personal data in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
A Final Note
Please be aware that we are an independent information website. We cannot handle account issues, payments or complaints that relate to any third-party service, and those should be raised directly with the provider concerned. For anything about the content you read here, though, we are always happy to help.